Most orders ship within 7 business days. However, if your order is listed as “Preorder,” this means we are temporarily out of stock of one or more pieces you ordered.

During checkout, the button would have said “Preorder” instead of “Add to Cart,” and a note below indicated that items may take up to 30 days to arrive and ship.

We understand this can sometimes be missed, and we apologize for any confusion.

We are expecting new inventory to arrive soon. By keeping your order active, you are holding your place in line and will receive your items as quickly as possible once they are back in stock.

Before submitting a form:

Most questions about orders are answered in these FAQ sections. Please review them first.

If you still need help, complete the form below and our team will respond as soon as possible.

👉 Order / Preorder Status Form

📦 If It Has Been Over 30 Days

If it has been more than 30 days since your preorder and you have not received your full order, please fill out the form below.

We will review your order and set you up with a complimentary product as a thank you for your time and patience.

👉 30+ Day Order Form

The MG Halter is designed to truly fit any horse from pony to Percheron.

Proper adjustment is key to getting the best results. We have created step-by-step instructional videos showing:

• How to size and adjust your halter correctly
  
• Where it should sit on your horse’s face
  
• How to use it properly during groundwork and/or riding
  
• How to get the best training results from your halter set
  

👉 Watch Adjustment & Usage Videos Here

Most fit concerns are resolved simply by adjusting the halter correctly.

If your MG Halter is too big or too small, don’t worry. We offer a Perfect Fit Guarantee.

Simply fill out the form below and we will send you the correct size.

If you would prefer a refund instead of a replacement, you can use the same form and we will process your refund once your request is reviewed.

👉 Size Exchange / Refund Form

Please include your order number and the size you originally received.

In some cases, we ship items as they arrive so you can begin using what is available rather than waiting for everything to be in stock.

If part of your order was backordered:

• A second order was created for your remaining items
  
• The remaining pieces will ship as soon as inventory arrives
  
• You will receive tracking once that shipment goes out
  

We sincerely apologize for any delay. Our goal is always to get product into your hands as quickly as possible, even if that requires multiple shipments on our end.

If you are approaching the 30-day mark from your original order date, please reach out. We do have compensation options available for customers who experience extended preorder delays.

👉 Order Issue Form

Yes, we do ship internationally.

International orders must be invoiced manually so we can ensure shipping is calculated correctly.

If you would like to place an international order, please complete the form below and we will send you a direct invoice.

👉 International Order Request Form

You will receive a confirmation email containing your order.

If you have not received a tracking number yet, we can usually change the shipping address. Please reach out to us ASAP at orders@gethorsehelp.com after placing your order if you need to change something.

You can access all of your Horse Help online resources through the Horse Help App or by logging in here:

👉 www.gethorsehelp.com/login

⚠️ Important:
Make sure you are logging into the correct hub. If you try to log into a hub you have not joined, the system will say your credentials do not match or that your account does not exist.

Examples:

• If you are a Club member, the page must say Horse Help Club at the top.
  
• If you are participating in the Challenge, you must log into the Challenge Hub.
  

For questions about billing, subscriptions, or membership changes, please use the form below:

👉 Club Subscription Form

If you would like to learn more about the Horse Help Club, you can read about the membership levels and benefits here:

👉 Learn More About the Club

If you are ready to join:

👉 Join the Horse Help Club

Most login issues happen when someone is attempting to log into the wrong hub.

Please confirm:

• You are logging into the correct hub (Club vs Challenge, etc)
  
• You are using the same email address used when purchasing
  
• You have previously created your password through the welcome email
  

If you still need help, please visit the Tech Support Page by clicking here. It includes step-by-step videos showing:

• How to reset your password
  
• How to log into the correct hub
  
• How to navigate and find content within the hubs
  

If you have already participated in a Challenge before, you do not need the welcome email again. You can simply log in using your existing credentials.

You can access the Challenge hub through:

👉 The Horse Help App

👉 www.gethorsehelp.com/login

👉 www.gethorsehelp.com/challengelogin

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If you truly did not receive your welcome email, you can request it to be resent here.

👉 Welcome Email Resend Form

Please allow up to 24 hours for this to be resent and be sure to check your spam folder.

If something came up and you need to move to a later Challenge, please complete the form below. We have Challenges starting every month on the 15th!

👉 Challenge Switch Form

Our team will review your request and move you to the requested Challenge start date.

Our retreats are designed to be immersive, hands-on learning experiences where you and your horse will work directly with Michael and the Horse Help team. Each retreat includes a combination of:

• One-on-one coaching
  
• Group training
  
• Obstacles and confidence work
  
• Trail riding
  
• Discipline work
  
• Special activities such as cattle, soccer, liberty, and more
  

Every retreat is different, but you can expect full training days from approximately 9:00 AM – 5:00 PM with meals provided and time to relax and socialize in the evenings.

A more detailed itinerary will be included in your welcome packet when you arrive.

Arrival & Departure

• Arrival: After 5:00 PM the evening before your retreat begins
  
• Departure: Before 11:00 AM the day after the retreat ends
  

📍 Location:
Horse Haven Ranch
270 H Burge Road
Poplarville, MS 39470

Look for the large black gate with the Horse Haven sign.

Bringing Your Horse

You are welcome to bring your own horse to the retreat. If you choose to do so, please bring:

• Hay and grain for your horse
  
• Your tack
  
• Any comfort items your horse may need (fly spray, boots, etc.)
  

We provide:

• Stall
  
• Bedding
  
• Water
  
• Buckets
  

⚠️ REQUIRED HORSE HEALTH DOCUMENTS

For the safety of all horses on the ranch, the following are mandatory and will be checked before your horse unloads.

Your horse must have proof of current vaccination for:

• Strangles
  
• Equine Influenza
  
• Rhino (EHV-1 & EHV-4)
  
• West Nile
  
• EEE/WEE
  
• Tetanus
  

Your horse must also have:

• Current negative Coggins
  
• Health Certificate if traveling from outside Mississippi
  

🚨 Strangles Vaccine Requirement

The Strangles vaccine is required for all horses attending retreats.

Due to the risk this disease poses to horses on the ranch and horses traveling home afterward, we cannot make exceptions for this requirement.

This means:

• Titers are not accepted
  
• Unvaccinated horses will not be allowed on the property
  
• Medical or personal exemptions cannot be accommodated
  

Unfortunately this policy is non-negotiable due to liability and herd health concerns.

Please email a copy and also bring printed proof of vaccinations and documents with you to the retreat.

What To Bring

For Yourself:

• Comfortable riding clothes
  
• Layers (weather can change)
  
• Sunscreen / bug spray
  
• Personal medical items
  
• Optional folding chair if you prefer one
  

We provide meals, drinks, and snacks throughout your stay.

What NOT To Bring

For the safety of all animals and guests:

❌ No dogs or outside pets are allowed on the property.

👉 More Information About Retreats: www.gethorsehelp.com/retreats

👉 Upcoming Retreat Dates: www.gethorsehelp.com/events

The best retreat for you depends on your comfort level in the saddle and what you want to work on with your horse.

If you're unsure, ask yourself this simple question:

“How comfortable am I riding my horse at the walk, trot, and canter?”

Use that answer to help guide your choice below.

We offer several retreat types depending on your experience level and goals with your horse. Below is a quick guide to help you choose the best fit.

➡️ Confidence Retreats
Perfect for riders who are rebuilding confidence or want a slower, supportive environment.

Focus includes:

• Walk and trot work
  
• Confidence-building exercises
  
• Optional cantering during games or activities
  
• Helping riders feel comfortable and in control again
  

➡️ Intermediate Retreats
Designed for riders who are comfortable riding and ready to expand their skills.

Focus includes:

• Walk and trot work
  
• Some cantering
  
• Obstacles, trails, and horsemanship exercises
  
• Improving overall communication and control
  

➡️ Advanced Boot Camp Retreats
For riders and horses ready for a more intensive training experience.

Focus includes:

• Walk, trot, and canter work
  
• More advanced exercises and problem-solving
  
• Higher expectations for rider and horse readiness
  

⚠️ Prerequisite:
You must have attended a past retreat or completed the Horse Help Course program before attending an Advanced Boot Camp or Advance Gaited Retreat.

➡️ Gaited & Advanced Gaited Retreats
Designed specifically for gaited horses and their riders.

Includes everything from our standard retreats, plus:

• Additional classes focused on gait development
  
• Gait correction and refinement
  
• Improving comfort and smoothness in the saddle
  

The regular gaited retreat focuses on creating beautiful, functional trail horses that gait well, not show-ring training. The Adv. Gaited will touch a bit more on show ring qualities.

➡️ Cattle Retreat
For riders interested in working cattle and learning real ranch skills.

Focus includes:

• Sorting cattle
  
• Cutting work
  
• Roping fundamentals
  
• Building confidence around cattle
  

This retreat is a favorite for riders who want to try something exciting and practical with their horses.


If you are still unsure which retreat is the best fit, the Confidence Retreat is the best starting point for most riders.

Many riders worry about choosing the “wrong” retreat level, but the truth is that Michael adjusts the training for each horse and rider throughout the week. As long as you choose the retreat that best matches your current comfort level, you will be right where you need to be.

👉 View Upcoming Retreat Dates: www.gethorsehelp.com/events

👉 Learn More About Retreats: www.gethorsehelp.com/retreats

For the safety of all horses on the ranch, the following are mandatory and will be checked before your horse unloads.

Your horse must have proof of current vaccination for:

• Strangles
  
• Equine Influenza
  
• Rhino (EHV-1 & EHV-4)
  
• West Nile
  
• EEE/WEE
  
• Tetanus
  

Your horse must also have:

• Current negative Coggins
  
• Health Certificate if traveling from outside Mississippi
  

🚨 Strangles Vaccine Requirement

The Strangles vaccine is required for all horses attending retreats.

Due to the risk this disease poses to horses on the ranch and horses traveling home afterward, we cannot make exceptions for this requirement.

This means:

• Titers are not accepted
  
• Unvaccinated horses will not be allowed on the property
  
• Medical or personal exemptions cannot be accommodated
  

Unfortunately this policy is non-negotiable due to liability and herd health concerns.

Please email a copy and bring printed proof of vaccinations and documents with you to the retreat.

Masterminds are private, intensive training sessions with Michael designed for deeper work with you and your horses.

On-Site Masterminds

These are 8-hour private training days with Michael in Poplarville, MS where you can work through anything you want, including:

• Colt starting
  
• Problem solving
  
• Performance work
  
• Fine tuning advanced skills
  
• Multiple horses
  

You can bring up to 10 horses to work with during your session.

One night stay in our Cowboy Quarters is included for clients coming from a distance. The Mastermind itself is from 9am-5pm. Arrival can be after 5pm the day before the Mastermind if needed. We provide lunch the day of but all other meals are on your own.

👉 Book a Mastermind

Michael can also travel to your facility for a Private Mastermind.

Pricing: $4,997 per day

Minimum 2-day booking

Plus travel accommodations and expenses.

Each day includes training with up to 10 horses per day.

This is an opportunity to have Michael work directly with you and your horses at your own facility for multiple full training days.

👉 Apply for a Private Mastermind

Retreat tickets can be moved to a different retreat as long as the request is made more than 30 days before the retreat start date.

This allows us time to fill your spot.

If an emergency occurs within the 30-day window, we will review requests individually.

👉 Reschedule Request Form

Most questions are answered in the sections above or on the Retreat page in the FAQs at the bottom of the page.

👉 Retreat Page: www.gethorsehelp.com/retreats

Before Submitting A Question:

Please review the above sections before submitting a form. If you still need help, complete the form below and our team will respond as soon as possible.

👉 Retreat Question Form

For most horses and situations, we recommend starting with the Horse Help Challenge. This is where you can submit questions and videos to Michael directly for him to offer guidance on.

The Challenge lays the foundation for everything by focusing on respect, communication, and clarity between horse and rider. Instead of chasing individual problems, the system walks you through a step-by-step process that fixes the root cause of issues.

The program is designed to help with things such as:

• Behavioral issues
  
• Riding problems
  
• Confidence building
  
• Consistency
  
• Communication between horse and rider
  
• Overall partnership
  

Rather than trying to patch symptoms, the program starts every horse at the beginning and works through structured grade levels to build a solid foundation.

The Challenge is free to join for 30 days, with options to continue for full access to the training library and additional support.

👉 Learn More About the Challenge: www.horsehelpchallenge.com

If you're already in the Challenge, go to this link to login:

👉 Challenge Hub Login: www.gethorsehelp.com/challengelogin

If you have already completed or are currently participating in the Horse Help Challenge, the next step is the Horse Help Club.

The Club expands on the Challenge foundation and includes over 1,000 hours of training videos covering everything beyond the basics. This is where riders continue developing their horsemanship and advancing their horses.

One of the biggest benefits of the Club is the ability to submit weekly videos for review, where you can send in footage and receive feedback directly from Michael.

👉 Learn More or Join the Club: www.gethorsehelp.com/joinclub

We do accept horses for professional training at Horse Help, but training spots are limited and available by application only.

All horses must first join the training waitlist, and horses are personally selected by Michael based on fit, goals, and availability.

Training Rate:

• $7,500 per month
  
• $5,000 per month for payments made in cash
  

Training programs are customized to each horse, but commonly include:

• Colt starting
  
• Problem solving (bucking, rearing, biting, refusing, etc.)
  
• Trailer loading
  
• Obstacle and trail work
  
• Arena riding skills
  
• Desensitization
  
• Liberty and groundwork
  
• Gait work
  
• Advanced riding skills depending on the horse
  

Our training program uses a team approach, with Michael starting each horse but then overseeing the program while horses are also worked by trusted trainers and academy students to ensure horses become confident and forgiving with different riders.

This helps prepare them for real-world handling rather than becoming dependent on a single rider.

Your horse will receive:

• Daily training (6 days per week)
  
• Individual turnout
  
• Structured feeding and nutrition
  
• Professional care from our ranch team
  

Before applying, please review the Horse Training page, which includes a full FAQ answering most common questions.

👉 Horse Training Information & FAQ

If you are interested in sending a horse for training, you can apply to join the waitlist below.

👉 Training Waitlist Form

If you are looking for a horse, please visit our Horses for Sale page where you can view all currently available horses.

At Horse Help, we focus on producing and training quality horses with superior training that are ready to find their forever homes.

Inquiring About a Horse

If you are interested in a specific horse, please use the inquiry form located at the bottom of the available horses page. This allows us to gather the information needed to determine if the horse is the right fit for you.

Our team reviews inquiries and will reach out!

👉 View Available Horses

We primarily breed and raise our own homegrown Paso Finos with championship bloodlines, along with select Quarter Horses.

From time to time, we also accept consignment horses, though these are handled on a very limited and case-by-case basis.

Because of this, you may occasionally see other breeds available, such as:

• Spotted Saddle Horses
• Rocky Mountain Horses
  
• Tennessee Walking Horses
  
• And other gaited or specialty horses
  

Every horse offered through Horse Help receives the same foundation training and horsemanship approach used in all Horse Help programs.

Brooke is Michael’s sister and the in-house nutritionist and rehab specialist at Horse Haven Ranch. Many retreat guests have already met her through the Horse Nutrition class she teaches during retreats, where she covers the most important things every horse owner should understand about feeding, health, and long-term horse care.

After years of requests, Brooke has finally put together a comprehensive Horse Owner’s Course designed to answer many of the most common questions horse owners face.

This course is built from five generations of hands-on horse experience, along with Brooke’s professional work in nutrition, conditioning, and rehabilitation.

The course also includes checklists and worksheets to help horse owners stay organized and prepared for the many situations that come up when caring for horses.

Topics Covered in the Course Include:

• Horse nutrition
  
• Conditioning programs
  
• Rehab and injury recovery
  
• Travel with horses
  
• Vet and emergency preparedness
  
• Fencing and stall setups
  
• Coat and body care
  
• Tack fit and equipment care
  
• Selecting a new horse
  
• Breeding and raising young horses
  
• Ways to make horse ownership easier
  
• Ways to reduce horse ownership costs
  
• DIY alternatives
  
• Holistic care options
  
• And much more
  

If you are looking for guidance on any of these topics, the course is the best place to start.

👉 Join Brooke’s Horse Owner’s Course