You will receive a confirmation email containing your order.

If you have not received a tracking number yet, we can usually change the shipping address. Please reach out to us ASAP at orders@gethorsehelp.com after placing your order if you need to change something.

Most orders ship within 7 business days. However, if your order is listed as “Preorder,” this means we are temporarily out of stock of one or more pieces you ordered.

During checkout, the button would have said “Preorder” instead of “Add to Cart,” and a note below indicated that items may take up to 30 days to arrive and ship.

We understand this can sometimes be missed, and we apologize for any confusion.

We are expecting new inventory to arrive soon. By keeping your order active, you are holding your place in line and will receive your items as quickly as possible once they are back in stock.

If your question is not answered here, please use the form below:

👉 Order / Preorder Status Form

📦 If It Has Been Over 30 Days

If it has been more than 30 days since your preorder and you have not received your full order, please fill out the form below.

We will review your order and set you up with a complimentary product as a thank you for your time and patience.

👉 30+ Day Order Form

The MG Halter is designed to truly fit any horse from pony to Percheron.

Proper adjustment is key to getting the best results. We have created step-by-step instructional videos showing:

• How to size and adjust your halter correctly
  
• Where it should sit on your horse’s face
  
• How to use it properly during groundwork and/or riding
  
• How to get the best training results from your halter set
  

👉 Watch Adjustment & Usage Videos Here

Most fit concerns are resolved simply by adjusting the halter correctly.

If your MG Halter is too big or too small, don’t worry. We offer a Perfect Fit Guarantee.

Simply fill out the form below and we will send you the correct size.

If you would prefer a refund instead of a replacement, you can use the same form and we will process your refund once your request is reviewed.

👉 Size Exchange / Refund Form

Please include your order number and the size you originally received.

In some cases, we ship items as they arrive so you can begin using what is available rather than waiting for everything to be in stock.

If part of your order was backordered:

• A second order was created for your remaining items
  
• The remaining pieces will ship as soon as inventory arrives
  
• You will receive tracking once that shipment goes out
  

We sincerely apologize for any delay. Our goal is always to get product into your hands as quickly as possible, even if that requires multiple shipments on our end.

If you are approaching the 30-day mark from your original order date, please reach out. We do have compensation options available for customers who experience extended preorder delays.

👉 Order Issue Form

Yes, we do ship internationally.

International orders must be invoiced manually so we can ensure shipping is calculated correctly.

If you would like to place an international order, please complete the form below and we will send you a direct invoice.

👉 International Order Request Form